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if women dominate one field, it’s arguably customer service. in the us alone, only 27.4% o…

every business strives for good customer service. but what we define as being ‘good’ nowad…

running a restaurant is much like the art of spinning plates. juggling various tasks simul…

an ai callbot is an artificial intelligence system that can automate your contact center a…

call centers often provide exceptional customer service, but they also face challenges, su…

the role of a practice manager in the healthcare world is often overlooked, but it’s an es…

implementing a workforce management (wfm) solution can transform your organisation’s effic…

carter busse, cio, workato dialling the number for a company call centre is unlikely to be…

as we all know, ai will revolutionise customer experience (cx) – yet research shows under …

customer service quality is the foundation of any successful organization. however, attain…